Navy Seaport-NxG

Engineering and Program Management Services

Contract Number

N00178-10-D-5989

Contract Period of Performance

15 July 2010 through 04 April 2019 (including award term options)

Program Ceiling

$36.8 billion (including award term options)

Available Order Types

CPFF, CPIF, CPAF, FFP, FPIF

Deltha’s Navy Seaport-NxG Contact

Phone (504) 367-6766

seaporte@delthacorporation.com

Authorized Users

Naval Sea Systems Command (NAVSEA)
Naval Air Systems Command (NAVAIR)
Space and Naval Warfare Systems Command (SPAWAR)
Naval Supply Systems Command (NAVSUP)
Military Sealift Command
Strategic Systems Program (SSP)
Naval Facilities Engineering Command (NAVFAC)
Office of Naval Research
Defense Threat Reduction Agency (DTRA)
US Marine Corps

Deltha’s SeaPort-NxG Quality Control Program

Quality Control Plan

INTERNAL REVIEW PROCEDURES FACILITATING HIGH QUALITY STANDARDS IN THE ORGANIZATION

In order to monitor and ensure quality in the services we provide, Deltha Corporation (Deltha) takes advantage of performance-improvement tools to measure, track, and improve internal processes and customer satisfaction.  Deltha Corporation applies an institution-wide effort to define standards for high quality service delivery.  Our philosophy is that quality is not a stand-alone principle; it must be systematically embedded in our management approach.  Consequently, we have developed, and periodically conduct, external and internal reviews of our service delivery.

INDIVIDUALS DIRECTLY SUPERVISING AND REVIEWING PROJECTS FOR QUALITY CONTROL

The project management structure is critical to ensure quality performance is maintained on each and every contract.  Deltha Corporation assigns an experienced team of professionals to each contract we perform.  A project manager is assigned as the lead person on the contract and is ultimately responsible to the customer for quality performance.  On projects that are determined to be highly complex or require special expertise, Deltha assigns a dedicated quality assurance specialist to assist the project manager in executing his/her professional duty of delivering quality services.  Deltha also employs a Corporate Quality Assurance Director who oversees the quality performance of all contracts.

QUALITY CONTROL MEASURES USED TO ENSURE ACCEPTABLE SUBCONTRACTOR PERFORMANCE

Deltha Corporation has a proven system for managing subcontractors.  We have successfully used this system on federal contracts in the past.  Deltha will utilize this same system to manage subcontractors, if utilized, relative to SeaPort-NxG task orders.  As illustrated in Exhibit 1, Deltha Corporation’s Subcontractor Management System ensures quality by focusing on making excellent choices of subcontractors, assigning a subcontract administrator, then managing and controlling those subcontracts to ensure high performance and accountability.  When choosing a subcontractor, we evaluate candidates on the same basis we expect to be selected as a contractor.  Subcontractors must: demonstrate corporate commitment at the highest level of the organization; have received excellent, verifiable past performance ratings; have demonstrated experience and competency in the proposed tasks; and, have qualified personnel available to meet our needs.

Elements of our Quality Control Plan are applied to tasks performed by subcontractors.  Formal reports are prepared on subcontractor performance.  Evaluation criteria include quality; compliance with all Government flow-down provisions; compliance with cost and schedule requirements, occupational safety and health requirements, site-specific requirements; and, compliance with the FAR.  Deltha will control cost and schedule performance of subcontractors by requiring them to prepare project status reporting data.  Minimally, these reports will include Labor Management Reports, Cost Management Reports and Schedule Status Reports.  Deltha Corporation’s Subcontractor Management System allows us to achieve the desired results in quality, on-time delivery, problem resolution, and cost because it applies the management and control processes in an integrated fashion that are used throughout the contract, regardless of who performs the tasks.

HOW DELTHA HANDLES POTENTIAL PROBLEM AREAS AND SOLUTIONS

Deltha employs both formal and informal measures to monitor quality.  We continually assess our performance through conferences with on-site project and customer management.  We also periodically request formal documentation through questionnaires and performance evaluation forms to assess the quality of our performance.  We take every comment very seriously and seek to remedy any issues identified as quickly as humanly possible.  One of the major reasons Deltha Corporation is proficient in providing high quality services is that we have become adept at anticipating potential issues before they grow.  We derived this skill through experience.  We seek contracts that are within our core competency, and consequently, we can often anticipate challenges we may encounter in performing on contracts.  As soon as we identify a problem or potential problem, we address the issue head on.  Our management team first fully vets the potential issue, and based on the complexity of the issue, we will call to bear all of the necessary resources to address the issue.  Whether it is human capital or use of financial and other resources, we remedy or mitigate the issue.  Most of the issues we identify can be readily resolved using our on-site project resources.  However, when potential problems surface which require a higher level of resources, our corporate management promptly gets involved to be sure we utilize whatever resources are required to make certain all problems are properly resolved in a timely manner.  We always follow-up and communicate to make sure customer management is thoroughly satisfied with our solutions and that their objectives are adequately met.

PROCEDURES FOR ENSURING QUALITY PERFORMANCE WHILE MEETING URGENT REQUIREMENTS

In our work environment, we often encounter competing objectives which require us to juggle resources.  Deltha Corporation has a commitment to maintaining quality while still meeting urgent requirements.  Our primary solution to this challenge is to ensure we have professionals and staff who are cross-trained to be able to respond to various disciplines of services.  This tactic is instrumental in ensuring that we competently satisfy surges of requirements with professional services that are delivered timely and accurately.  We track employee training to ensure new duties are continually incorporated into training courses to make certain professionals and staff maintain adequate preparation to expertly complete tasks assigned. 

STRATEGIES TO SIMULTANEOUSLY MANAGE AND COMPLETE MULTIPLE PROJECTS FOR MULTIPLE CUSTOMERS

Deltha Corporation simultaneously executes multiple contracts while requiring the highest level of quality service is provided on each one.  To facilitate and ensure proper performance, Deltha largely depends on its staff of professionals who are supported by corporate management.  We assign an experienced and competent project management team to each contract.  The project manager is given autonomy to respond to the needs of his/her customer in real time.  This structure ensures a dedicated staff is on-site to guarantee a timely response to customer management and that prompt action is taken to accommodate customers’ requirements.  Our strategy to embed project management at each site is enhanced by our flexible corporate structure which allows project management access to necessary corporate resources whenever necessary.

DELTHA’S COMMITMENT TO QUALITY CONTROL

The matter of quality control and providing quality services is a serious one to Deltha Corporation.  We fully recognize that we sell services and that we are only as good as our last performance evaluation.  Quality performance is our life blood and we place a high premium on customer satisfaction.  We continually strive to raise the bar on service delivery and we continually pursue total performance excellence.